ヘルプ・お問い合わせ
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Q.
What is "IMAZINE"?
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Q.
How do I join?
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Q.
Can I join using something other than a smartphone?
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Q.
Can I view the site content without paying a membership fee?
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Q.
Can I register using a name other than my real name?
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Q.
Can I register multiple times?
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Q.
My family member is already a member, can they join at the same address?
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Q.
What is Plus member ID?
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Q.
Please tell me how to enroll my child.
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Q.
Can I join if I live overseas (outside Japan)?
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Q.
Are there any email addresses that cannot be used for registration?
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Q.
How long does it take to become a member after paying the membership fee?
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Q.
What is the expiration date of my membership?
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Q.
[Monthly Membership Fee Course] Please tell me the payment methods available.
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Q.
I am considering new rate plans from 3 carriers. Do I need to take any action?
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Q.
What credit cards can I use?
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Q.
Can I use debit cards, prepaid cards, or bundle cards?
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Q.
I get the message "You have reached the limit on the number of errors" and cannot register as a member.
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Q.
I want to register using a credit card, but I get an error message.
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Q.
I would like to register using carrier payment, but it is not available.
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Q.
Can I check and change the credit card information I registered?
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Q.
Can I change the payment method?
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Q.
Do I need to make payments every month?
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Q.
If I join in the middle of a month, will my payment be pro-rated?
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Q.
If a payment is duplicated, can I get a refund?
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Q.
How can I check my current registration status?
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Q.
There are duplicate payments every month.
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Q.
Are there any differences in the services provided depending on the payment method?
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Q.
I forgot my password.
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Q.
What is Plus member ID (formerly EMTG ID)?
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Q.
Where can I check Plus member ID (formerly known as EMTG ID)?
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Q.
I would like to delete Plus member ID (formerly known as EMTG ID).
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Q.
I have acquired multiple Plus member ID (formerly known as EMTG IDs). What should I do?
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Q.
What if my last name changes?
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Q.
Can I change the name on my registration?
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Q.
I registered with the wrong date of birth and gender.
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Q.
What should I do if my address or phone number changes?
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Q.
Can I change my registered email address?
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Q.
I cannot change my email address because the message "It is already in use" appears.
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Q.
機種変更をした場合、手続きは必要ですか？(クレジットカード決済をご利用の方)
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Q.
機種変更をした場合、手続きは必要ですか？(キャリア決済を利用/携帯会社の変更なし)
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Q.
機種変更をした場合、手続きは必要ですか？(キャリア決済を利用/携帯会社の変更あり)
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Q.
Please tell me how to cancel my membership.
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Q.
[Monthly Membership Fee Course] If I cancel and rejoin within the same month, will the payment be duplicated?
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Q.
[Monthly Membership Fee Course] I canceled my membership, but I am still being charged via carrier billing.
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Q.
My membership was supposed to be automatically renewed, but it ended up being cancelled.
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Q.
[Monthly Membership Fee Course] What happens to the payment if I cancel my membership?
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Q.
I haven't received any emails from the fan club.
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Q.
I haven't received an email confirming my membership registration.
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Q.
Where can I subscribe to the members-only email newsletter?
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Q.
How often do you send out email newsletters?
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Q.
Can I change the email address for receiving the newsletter?
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Q.
I would like to stop receiving the email newsletter.
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Q.
You will continue to receive email newsletters even after canceling your membership.
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Q.
I contacted them but haven't received a reply.