Regarding cancellation Q: I canceled my membership, but I am still being billed via carrier billing.
If you can log in, the cancellation procedure has not been completed.
Alternatively, you may have registered as a member using a different email address.
We will look into this matter, so please contact us using the details below.
≫For inquiries, click here
＜Request＞
Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.
Please note that we will not be able to reply if the required information is left blank.
Depending on your environment, the email with the above link may not launch.
Other questions about "Cancellation"
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Q.
Please tell me how to cancel my membership.
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Q.
If I cancel and rejoin within the same month, will the payment be duplicated?
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Q.
My membership was supposed to be automatically renewed, but it ended up being cancelled.
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Q.
What happens to payments if I cancel my membership?
If the above does not resolve your issue, please contact us using the details below.