Q: Regarding cancellation, my membership was cancelled even though it was supposed to be automatically renewed.
Your membership may be automatically terminated in the following cases:
▼【月会費コース】クレジットカード決済の場合
Your registered credit card may be deactivated due to insufficient funds or expiration date.
If it is determined that you are unable to make the payment, your membership will be automatically cancelled.
*Please contact your credit card company to find out the reason for the payment failure.
▼ [Monthly Membership Fee Course] If you choose carrier payment
Payment information will not be carried over if the following conditions apply:
Cancellation of contract with mobile phone company, change of contract details (name, phone number, etc.)
● Changing mobile phone models due to changing mobile phone carriers
一旦退会状態となりましても、30日以内に同じPlus member IDで
If you re-register (= complete the payment procedure) after logging in,
You can continue to use the site by keeping your membership status, including your joining date and points.
*If 30 days have passed since the charge was released, or if you use a different email address to process the request,
Please notethat your registration will not be carried over and you will become a new member.
Other questions about "Cancellation"
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Q.
Please tell me how to cancel my membership.
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Q.
[Monthly Membership Fee Course] If I cancel and rejoin within the same month, will the payment be duplicated?
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Q.
[Monthly Membership Fee Course] I canceled my membership, but I am still being charged via carrier billing.
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Q.
[Monthly Membership Fee Course] What happens to the payment if I cancel my membership?
If the above does not resolve your issue, please contact us using the details below.