Regarding changes to registered informationQ . Can I change the registered name?
We cannot accept name changes that result in the registration of a different person.
This is also not possible for family members.
Please contact us by email with the required information.
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■Required items
・Current registered full name (kanji/kana)
・Correct full name you registered (kanji/kana)
・Date of birth (8 digits in the Gregorian calendar)
・Telephone number
・Registered email address
・Plus member ID
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＜Request＞
Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.
Please note that we will not be able to reply if the required information is left blank.
Depending on your environment, the email with the above link may not launch.
*Depending on the content, we may ask you to provide a photo of your identification.
Other questions about "Changing registration information"
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Q.
What if my last name changes?
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Q.
I registered with the wrong date of birth and gender.
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Q.
What should I do if my address or phone number changes?
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Q.
Can I change my registered email address?
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Q.
I cannot change my email address because the message "It is already in use" appears.
If the above does not resolve your issue, please contact us using the details below.